Birmingham Jobs “Apply+ Program” position:
39 hours/week, 5 days work week, 2 days off
Salary: 14 pounds Hourly
Terms of Employment: Permanent
Location: London, UK
Start date: Immediate
This position includes your room and board
The ideal candidate should operate with integrity, be flexible, reliable and responsive. If you meet these requirements and want to work for a world-class company with a great marketplace reputation, apply now.
Description: Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. Informs customers about services available and assesses customer needs. Provides functional guidance, training and assistance to lower level staff. Provides assistance, training and troubleshooting support to lower level staff. Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems. Prepares standard reports to track workload, response time and quality of input. Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
All other duties as assigned.
- Medical (including PPO, HMO, and HSA options), dental and vision coverage
- Opportunity for free food and accommodation
- Visa and plane tickets covered